This is our help section. Useful links, information and procedures can be found here.
Access our quick reference guide here as an easy reminder for the fastest and most efficient ways of raising and tracking your IT support tickets.
Our 'Best Practices Guide' on the various ways to contact us, raise and manage your support tickets. It goes into detail on how the support tickets are processed, assigning priority and scheduling for action. It also introduces the the Client Portal and the procedures in place for your support team here at Tegen. Connect with Tegen here.
The Client Portal allows our clients to access their supports tickets, reports, network health status, IT project schedules, and account management including invoices... Click Here to access the Client Portal.
Need remote assistance? Our remote session agents allow us to securely connect to your PC and administer real time remote support.