Smart Support

Fully Inclusive IT support from Tegen...

If you read the About Us section you’ll see that we believe life is all about relationships and such have built our business around them – strong long-term relationships with our clients, our partners and our suppliers to name but a few.

There is a relationship between your business and your IT network, and it is an essential one.

In today’s environment businesses depend on their IT systems.

If your business depends on IT then you should look for dependable IT support. In an ideal world with no financial restraints, what would your IT department look like? Ideally a manager to look after and manage your IT around your business, ensuring your systems can grow with your business and handle the continuing demands; to produce budgetary financial IT forecasts; an IT support team consisting of a full skill set of technicians from 1st to 3rd line; a team fully conversant with existing and upcoming technologies to be able to manage and implement upcoming IT protects; to research and test new solutions as they come to market. How much would that cost – in salaries alone it would be over £100k. If we were to say you could have this at the fraction of the cost of a single experienced IT technician would you be interested? Well we can – Tegen can provide this, and more.

If our aim is to establish long-term client relationships then we need to tear down any obstacles that may impede this. This is where our Smart Support service comes in. Smart Support is our fully inclusive, peace of mind, proactive, professional, and fully managed IT support service. The whole of your IT infrastructure and business applications are covered, there are no grey areas. Your IT is fully managed, with a dedicated manager and supplemented with a fully tiered support team providing remote and onsite support. A structured pricing structure allows for new projects, upgrades and additions to your infrastructure with annual budgetary analysis allowing you to forecast ahead and control IT spend.

As soon as you engage Tegen we will immediately start to increase your IT efficiency and overcome your IT challenges.

Smart Support makes economical sense in comparison to running an in-house IT department.  

Couple this with our disaster recovery solutions; we can protect your business systems ensuring fast, reliable recovery should the worst happen and provide you with total peace of mind.

Smart Support brings value as the list on the left shows.