Total network peace of mind. Your time is valuable. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it's running predictably, optimally and securely. Our fully managed programme is the ideal solution for an organisation like yours, an organisation that demands the utmost in network reliability and quality service.
Total IT support and management for a fixed monthly price – it's that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimising their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection, applications and hardware.
When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimising your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, cost effective fixed price.
Core Features
Enhanced proactive server and critical hardware monitoring including key personnel PCs
Monitoring of servers, critical hardware, key personnel PCs and other scoped in devices with notification and alert resolution with unlimited support and maintenance within defined parameters
Reporting
Regular network health and performance reporting plus security reports as required
Unlimited helpdesk, remote support and onsite support for the current infrastructure
Unlimited helpdesk with fully tiered support staff within defined parameters. Unlimited remote and onsite preventative, responsive and emergency support, including desk side support, within defined parameters and scoped in devices
Enhanced pro-active onsite scheduled visits
Quarterly proactive scheduled site visits (floor walks) within defined parameters
Enhanced IT consultancy reviews
Health check on networks together with scheduled consultancy meetings as required within defined parameters
Microsoft update and patch management
Patch status monitoring and management on scoped in devices including service pack updates
3rd party vendor management
Vendor relationship management on scoped in applications
Enhanced backup monitoring
Monitoring of backups on approved devices and applications
Enhanced network monitoring
Monitoring of the core network infrastructure coupled with unlimited preventative, reactive and emergency support on scoped in devices. Updates/firmware to network hardware as required
Licensing compliance
License compliance management and reporting
Change management
All hardware, software or policy changes are controlled thorough change management plan
Annual strategy and planning reviews
Value added IT strategy and planning meetings to assist in forecasts and budgetary spend
Priority service
Enhanced priority over lower level contracts
Response time
4 hour critical response as standard, protected under an SLA, with next business day onsite for non-critical
Fixed and inclusive support fees
Unlimited onsite/remote preventative, responsive and emergency support under a fixed monthly fee within defined parameters and on scoped in devices
IT Procurement assistance
Our IT consultants work with you to help you make optimal technology choices
Optional Features
A number of feature enhancements and services are available
