Smart Support Tier 4 Supplemental

Ease the burden. As an IT Administrator, you know your network better than anybody. Your job is stressful, hectic and challenging. Although you are successfully managing day-to-day IT operations, there are always fires to fight that distract you from important, higher-valued projects.

With our modular managed supplemental services you can offload the mundane tasks such as patch management, asset  reporting, monitoring and  licensing  compliance.

This Software-as-a-Service (SaaS) model gives a boost to your IT department. Depending on the level of integration you need, we can provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a "window" into your network's performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.

We help your IT support team increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to   rationalise IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.

Core Features

24x7 Enhanced server and critical hardware monitoring including key personnel PCs

Monitoring of servers, critical hardware, key personnel PCs and other scoped-in devices with automated notification and alerts direct to your helpdesk.

Reporting

Regular network health and performance reporting plus security reports as required

Microsoft update and patch management

Patch status monitoring and management on scoped-in devices including service pack updates

Antivirus Monitoring

Monitors your antivirus solution ensuring the latest   industry security updates to your systems are being received and installed

Backup monitoring

Monitoring of backups on approved devices and applications

Network monitoring

Monitoring of the core network infrastructure

Licensing compliance

License compliance management and reporting

Audit manager

Effectively achieve vulnerability management, risk    assessment, and regulatory compliance goals

Asset reporting

Greater control of your IT assets through regular audits and reporting

Remote management

Remote management tools to connect to and remotely manage servers, PCs, printers and other compatible hardware

Staff Augmentation Services

Supplement your own IT team with our experienced IT engineers and technicians

IT consultancy reviews

Health check on networks together with scheduled consultancy meetings as required within defined parameters

IT Procurement assistance

Our IT consultants work with you to help you make optimal technology choices

Optional Features

A number of feature enhancements and services are available.

Managed antivirus

Total desktop and server security solution including  antivirus, anti-malware and hosted intrusion protection

Managed anti-spam

80% of all viruses are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users

Full offsite disaster recovery solution

Offsite backup and disaster recovery services including comprehensive disaster recovery planning and strategies

Get In Touch

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Tegen Ltd

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Head Office
Unit 7 Perrywood Business Park,
Honeycrock Lane,
Redhill, Surrey,
RH1 5DZ
Tel:  01293 297 100
Fax: 01293 297109

London Office
25 Sackville Street,
London, W1S 3AX
Tel:  020 3141 2440
Fax: 020 3141 2449

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