Ease the burden. As an IT Administrator, you know your network better than anybody. Your job is stressful, hectic and challenging. Although you are successfully managing day-to-day IT operations, there are always fires to fight that distract you from important, higher-valued projects.
With our modular managed supplemental services you can offload the mundane tasks such as patch management, asset reporting, monitoring and licensing compliance.
This Software-as-a-Service (SaaS) model gives a boost to your IT department. Depending on the level of integration you need, we can provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a "window" into your network's performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.
We help your IT support team increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalise IT spending and optimize your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.
Core Features
24x7 Enhanced server and critical hardware monitoring including key personnel PCs
Monitoring of servers, critical hardware, key personnel PCs and other scoped-in devices with automated notification and alerts direct to your helpdesk.
Reporting
Regular network health and performance reporting plus security reports as required
Microsoft update and patch management
Patch status monitoring and management on scoped-in devices including service pack updates
Antivirus Monitoring
Monitors your antivirus solution ensuring the latest industry security updates to your systems are being received and installed
Backup monitoring
Monitoring of backups on approved devices and applications
Network monitoring
Monitoring of the core network infrastructure
Licensing compliance
License compliance management and reporting
Audit manager
Effectively achieve vulnerability management, risk assessment, and regulatory compliance goals
Asset reporting
Greater control of your IT assets through regular audits and reporting
Remote management
Remote management tools to connect to and remotely manage servers, PCs, printers and other compatible hardware
Staff Augmentation Services
Supplement your own IT team with our experienced IT engineers and technicians
IT consultancy reviews
Health check on networks together with scheduled consultancy meetings as required within defined parameters
IT Procurement assistance
Our IT consultants work with you to help you make optimal technology choices
Optional Features
A number of feature enhancements and services are available.
Managed antivirus
Total desktop and server security solution including antivirus, anti-malware and hosted intrusion protection
Managed anti-spam
80% of all viruses are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users
Full offsite disaster recovery solution
Offsite backup and disaster recovery services including comprehensive disaster recovery planning and strategies
