It is true... Tegen are not an Internet Service Provider (ISP). We buy Internet connectivity services such as broadband and Ethernet circuits wholesale from one of the UK's leading business Internet Services Providers.
Historically, Tegen have never re-branded or resold Internet connectivity services mainly because we did not want to portray ourselves as an ISP. We partnered with leading ISP's so that we could ensure that our clients could provision their Internet services with providers that are top of the chain for business grade broadband and Ethernet products with delivery of high end product support. The relationship between the client and the internet service provider was direct.
Tegen have changed our position on this for a number of compelling reasons. The major driver was that we were finding there were still gaps when managing faults with the provider. We now offer to our clients that one call to us is all they need to manage these issues. No more calls direct to the provider, no more confusion as to who to call when services go down be it the IT support company or the Internet service provider. In essence we have plugged the gap.
We were cautious on choosing the ISP to partner with and buy wholesale from. Whomever we chose they had to reflect the same high service levels and business ethics that we at Tegen supply across the all the services we provide. We needed fast track access into fault diagnosis and fault management, with assurance that the products supplied are all business grade to the highest degree.
As soon as all the hurdles were overcome, service assurances were met and all the boxes ticked to mimic our own service ethics and beliefs then we launched our Smart Connectivity internet services to deliver outstanding business ADSL, Fibre Broadband and Ethernet Circuits to the business sector.
Businesses depend on Internet connectivity, that is why we supply business grade services with fast, efficient support. With Smart Connectivity we reduce the risk to your businesses internet connectivity, performance and continuity.