Supplemental Outsourced IT Services | Crawley | London

Supplemental IT Services

Ease the burden. As an IT Administrator, you know your network better than anybody. Your job is stressful, hectic and challenging. Although you are successfully managing day-to-day IT operations, there are always fires to fight that distract you from important, higher-valued projects.

With our modular managed supplemental Outsourced IT Services you can offload the mundane tasks such as patch management, asset  reporting, monitoring and licensing compliance.

This Software-as-a-Service (SaaS) model gives a boost to your IT department. Depending on the level of integration you need, we can provide you with full administrative access to our state-of-the-art network monitoring solution, giving you a 'window' into your network's performance. We scale the deployment to match the needs and requirements of your IT staff, and we also provide overflow and out-tasked services to augment your current skill set.

We help your IT support team increase overall efficiency, and maintain a stable and reliable network environment. The comprehensive reporting capabilities allow you to rationalise IT spending and optimise your strategic IT planning. Priority access to our experienced support technicians and engineers means you have experts when you need them – for a fraction of the price it would cost to expand your team.

View a summary of our Supplemental IT Support Package here

Core Features

24x7 Enhanced server and critical hardware monitoring including key personnel PCs

Monitoring of servers, critical hardware, key personnel PCs and other scoped-in devices with automated notification and alerts direct to your helpdesk.

Reporting

Regular network health and performance reporting plus security reports as required

Microsoft update and patch management

Patch status monitoring and management on scoped-in devices including service pack updates

Antivirus Monitoring

Monitors your antivirus solution ensuring the latest industry security updates to your systems are being received and installed

Backup monitoring

Monitoring of backups on approved devices and applications

Network monitoring

Monitoring of the core network infrastructure

Licensing compliance

License compliance management and reporting

Audit manager

Effectively achieve vulnerability management, risk assessment, and regulatory compliance goals

Asset reporting

Greater control of your IT assets through regular audits and reporting

Remote management

Remote management tools to connect to and remotely manage servers, PCs, printers and other compatible hardware

Staff Augmentation Services

Supplement your own IT team with our experienced IT engineers and technicians

IT consultancy reviews

Health check on networks together with scheduled consultancy meetings as required within defined parameters

IT Procurement assistance

Our IT consultants work with you to help you make optimal technology choices

 

Optional Features

A number of feature enhancements and services are available.

Managed antivirus

Total desktop and server security solution including antivirus, anti-malware and hosted intrusion protection

Managed anti-spam

80% of all viruses are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users

Full offsite disaster recovery solution

Offsite backup and disaster recovery services including comprehensive disaster recovery planning and strategies

 

Supplemental Features

24x7 Performance Monitoring

24x7 Performance Monitoring ensures all of the critical network devices that comprise your corporate network are healthy and functioning reliably and optimally.

License Compliance

License Compliance tracks how many licenses of your legally purchased software are running on your network to avoid fines set out in your license agreements.

Network Monitoring

Network Monitoring constantly tracks the performance of your network – bandwidth, errors and other key indicators. This means your users always experience a stable environment.

Patch Management

Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk.

Projects and Integration

Projects and Integration to ensure a smooth and rapid deployment for your system changes – whether you require a hardware upgrade, software migration or a complete network install.

Supplemental
Support Services

Supplemental Support Services are available when you need them. Access on-demand to our team of support technicians and engineers to augment your existing technical staff.

 

Supplemental Advantages

Improved efficiency of your internal IT team

With our monitoring solution, we can help you do more with less by automating many of the routine tasks and activities that consume much of your technicians’ time.

Increased productivity

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Assurance that only authorized software is installed

Minimise your risk by knowing what software and applications are running on your network ensuring you keep compliant within your licensing allocation.

Increased productivity

Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.

Comprehensive reporting provides transparency

A wide range of detailed reports are provided monthly to ensure you have visibility of what is happening and that you are being constantly protected.

Extra staff resource

Access  to our skill consultants and engineers to cater for high work loads, staff holidays and maternity/paternity leave.

Get In Touch

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Tegen Ltd

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Head Office
Unit 7 Perrywood Business Park,
Honeycrock Lane,
Redhill, Surrey,
RH1 5DZ
Tel:  01293 297 100
Fax: 01293 297109

London Office
The Baltic Exchange,
38 St Mary Axe
London, EC3A 8BH
Tel:  020 3141 2440
Fax: 020 3141 2449

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